// Max Taylor
Work Writing Playground About

Selected Work

Product design case studies

Cover image for Using Voice to Capture Endoscopic Findings

Using Voice to Capture Endoscopic Findings

An AI voice solution to decrease documentation time by 60% and reduce physician burnout

Cover image for Creating an AI Digital Assistant

Creating an AI Digital Assistant

An internal RAG-powered AI assistant embedded in Best Buy's developer portal

Cover image for Making Quickstarts Interactive

Making Quickstarts Interactive

An interactive quickstart experience that decreased onboarding time by 50%

Cover image for Untangling the Auth0 Docs

Untangling the Auth0 Docs

A research informed approach to navigation that improved discoverability by 400%

Cover image for Breaking Down Silos at Olympus

Breaking Down Silos at Olympus

A system-wide workflow to decrease context switching by 78% and get leadership buy-in

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Related Writing

All posts
08/13/25 How learning database design improved my communication on cross-funcational teams
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04/05/22 Redesigning the Auth0 Quickstart Experience
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02/07/22 Using Research to Untangle Our Documentation
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03/29/21 Our Language Reflects Our Values
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03/13/20 Balancing UX and Security at Auth0
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